FAQ — She Guides | Shipping, Returns & Orders

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She
Guides

Toys for Smart Kids

Frequently Asked Questions

Find answers to common questions about She Guides and our toys.

Do you deliver across Pakistan?⌄

Yes! We deliver across Pakistan. A standard delivery charge of PKR 300 applies at checkout.

How long will it take to receive my order?⌄

Orders are typically delivered within 2–5 business days across Pakistan, after 1–2 days of dispatch.

What payment methods do you accept?⌄

We accept Cash on Delivery, and major debit/credit cards and bank transfers through Shopify Payments.

Is Cash on Delivery (COD) available?⌄

Yes, COD is available on all orders across Pakistan. A standard delivery charge of PKR 300 applies at checkout — use code SHEGUIDES10 for 10% off.

Are your toys safe for kids?⌄

Yes. Every product is quality checked and made from kid-friendly, non-toxic materials.

What is your return policy?⌄

We accept returns within 7 days of delivery for unused, unopened items in original packaging.

How can I return or exchange a product?⌄

Contact us via WhatsApp or email with your order number and reason for return, and we'll guide you through the next steps.

Can I change or cancel my order?⌄

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it.

How can I track my order?⌄

Once your order ships, you'll receive a tracking link via email or WhatsApp.

Do you offer gift wrapping?⌄

Yes, gift wrapping is available on our Gift Sets — look for the option at checkout.

How can I contact customer support?⌄

Reach us via WhatsApp, email, or the contact form on our Contact Us page — we reply within 24 hours.

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