Returns & Exchanges

Returns & Exchanges

Your satisfaction matters to us. If something isn't right, we're here to help.

Return Window

You may request a return or exchange within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.

How to Request a Return

Contact us via WhatsApp or email with your order number and reason for return. We'll guide you through the next steps.

Damaged or Wrong Items

If you received a damaged or incorrect item, please reach out within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost.

Refunds

Approved refunds are processed within 5–7 business days to your original payment method. Note that the AED 18 COD delivery charge is non-refundable.